PRICING TERMS & CONDITIONS
(click here for Website Usage Terms & Conditions)
Promotional Incentives and Vouchers
Elegant Resorts vouchers and incentives are valid for direct and new bookings only.
No refunds or credit will be given against vouchers, they are not transferable; cannot be exchanged for cash and no alternatives will be offered.
Vouchers cannot be redeemed for the purchase (in whole or in part) of another voucher; or for cash or for transactions which have already been processed by Elegant Resorts.
Vouchers will be deducted off the holiday price once Elegant Resorts receives either a copy of the voucher or the voucher reference number.
The Voucher value must be used in full, vouchers cannot be used in conjunction with any other marketing promotion from Elegant Resorts.
Vouchers will expire 12 months from the date of issue unless otherwise specified.
A booking using a voucher must be made, but does not have to be taken, before this date unless otherwise stated. If the booking costs more than the value of the voucher, the difference is payable by the client in accordance with the terms relating to payment contained in the Booking Terms and Conditions.
All bookings paid for by vouchers will still require a deposit to be paid, which may not be refundable if the holiday is cancelled.
All Elegant Resorts Voucher promotions only apply to clients aged 18 years and over, booking a minimum 6 night holiday.
Agent vouchers need to be claimed within three months of booking by emailing email@example.com and will be sent to the agent within four weeks of the client's departure.
Recommend a Friend
Recommend a Friend incentives must be claimed in writing by e-mailing your friend's name and full address to firstname.lastname@example.org or by completing the relevant forms, prior to your friend's travel date.
Your recommendation will only be registered upon receipt of your written confirmation, unless otherwise stated in the promotion. Elegant Resorts will confirm receipt of your recommendation in writing.
Recommend a Friend incentives change annually and you are required to select your choice of reward from the available options at the time of recommendation.
Recommend a Friend incentives are valid if your friend has not travelled with Elegant Resorts in the last five years and has booked a minimum 6 night holiday direct with Elegant Resorts as the lead client, they cannot be a passenger within another booking.
Friends are required to book their holiday within two years of being recommended.
Wine Incentives can only be claimed by the lead client who received the promotional literature or email and the lead client must be one of the people participating in the holiday.
The promotion applies to one case of wine per household and booking, unless otherwise stated.
To claim your wine, please quote 'wine offer' at the time of booking to your Travel Consultant. Wine offers will only be activated once this has been done.
Your wine will be delivered 2-3 weeks after you return from your holiday unless otherwise stated in the promotion.
The wine incentive only applies to mainland UK residents aged 18 years and over, booking a minimum 7 night holiday, including flights and accommodationm made directly with Elegant Resorts.
All incentives must be booked within the time period stated and travel must be completed within the validity dates.
Banyan Tree/Conde Nast Traveller 2012/2013 Campaign
The winner will receive £500 to be redeemed against their stay booked with Elegant Resorts at any of the following Banyan Tree hotels: Banyan Tree Bangkok, Banyan Tree Madivaru, Banyan Tree Vabbinfaru, Banyan Tree Seychelles, Banyan Tree Samui, Banyan Tree Spa Sanctuary, DoublePool Villas by Banyan Tree, Banyan Tree Phuket, Banyan Tree Mayakoba, Banyan Tree Ras Al Khaimah Beach, Banyan Tree Al Wadi.
£250 of this voucher is redeemable against the cost of accommodation and £250 as in-resort credit to be used against food & beverage costs and spa treatments at the respective hotel during your stay. This voucher can only be used by the winner and is valid for a minimum 5 night stay, including flights at any of the above mentioned Banyan Tree hotels between the dates of 15 February 2013 – 14th February 2014. The voucher can be used in conjunction with special offers or promotions by Banyan Tree Hotels & Resorts via Elegant Resorts.
The original voucher must be retained by the winner to present to Elegant Resorts upon booking. This voucher is non-transferrable, and cannot be used against any other holidays booked with Elegant Resorts (please see voucher terms above). Valid for new bookings only made from 15 February 2013 and cannot be applied retroactively.
The following applies to all Elegant Resorts offers and incentives (including wine incentives) displayed on the website, within e-mailers or printed in the form of direct mails, brochures or advertisements within the media.
All offers and incentives are for new bookings only confirmed after the published date, and are not combinable with any other offer unless otherwise specified.
All offers are based on two adults travelling, including economy fights from the UK and resort transfers, offers must be booked within the time period stated and travel must be completed within the validity dates, unless otherwise specified.
All offers are subject to flight and accommodation availability, and are only applicable for the airlines and hotels mentioned within the offer, unless otherwise specified.
Offers may only apply to certain room categories and are applicable for selective dates only, please request further details at time of enquiry.
All offer prices are correct at the time of publication but are subject to change daily, based on variations of exchange rates, airline fares and taxes.
All quotations provided by Elegant Resorts are valid for 7 days.
On occasion Elegant Resorts may publish offers or incentives which are only applicable to specific client types at time of publication; new clients offers are only applicable to clients who have not travelled with Elegant Resorts in the last 5 years; Nursery client offers are only applicable to clients who have travelled once with Elegant Resorts in the last 5 years; Repeat clients offers are only applicable to clients who have travelled twice with Elegant Resorts in the last 5 years; Loyal clients offers are only applicable to clients who have travelled three times with Elegant Resorts in the last 5 years; The Chairman’s Club offers are only applicable to clients who have been invited by Elegant Resorts into The Chairman’s Club.
All Elegant Resorts offers only apply to lead clients over 18 years old, and are only applicable to one booking per household.
Elegant Resorts Standard Booking Conditions apply and are detailed in our Brochures and on our website.
Travel insurance is not included in the promotions but it is strongly recommended that you take out adequate insurance suitable for your needs before you travel.
Credit Card Charges
Prices advertised apply to payment by cash or debit card. A 2.5% charge will apply to payment made by credit card.
WEBSITE TERMS & CONDITIONS
This website, including any subsite accessible through the home page (referred to collectively below as ‘the Site’) is published and maintained by Elegant Resorts. When you access, browse or use the Site you accept, without limitation or qualification, the terms and conditions set out below and any additional terms and conditions of use set out in any subsite.
Copyright or similar rights in all design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on the Site is owned by Elegant Resorts or their content or technology providers. ALL RIGHTS RESERVED. Use of the materials on the Site, including reproduction, distribution or modification without the prior written permission of Elegant Resorts is prohibited.
Use of the Website
You acknowledge that your use of the Site and submittal of an enquiry form does not constitute a contract or other agreement between you and Elegant Resorts and that the Site only provides a location for Elegant Resorts to advertise their products and services.
Browse at Your Own Risk
Please note that you access and use the Site at your own risk. Elegant Resorts are not responsible for any type of loss or damage which you may sustain as a result of accessing and using the Site. Elegant Resorts assumes no responsibility for the contents of any other websites to which the Site has links and if you access any such linked websites you do so at your own risk. The Site is accessed via the world-wide web (“WWW”) which is independent of Elegant Resorts. Your use of the WWW is at your own risk and subject to all applicable national and international laws and regulations. Elegant Resorts has no responsibility for any information or services obtained by you on the WWW. Elegant Resorts reserved the right to modify, supplement, move or delete portions of or add to the Site at any time with or without notice.
All information concerning the hotels and resorts used by Elegant Resorts is continually checked to ensure that the information provided on the Site is correct. Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions, lack of demand or for hotel maintenance, renovation etc.
All information will be kept as confidential and as secure as possible through the use of Elegant Resorts’ secure sever software. This means that the information can only be exchanged between you, Elegant Resorts and any third party to whom Elegant Resorts decides to transfer the information to for the purposes detailed above.
Governing Law and General Provisions
The Site and these terms and conditions will be governed by English and Welsh Law. The English and Welsh courts will have exclusive jurisdiction over any disputed arising in relation thereto. If any part of these terms and conditions is found void and unenforceable, it will not affect the validity of the balance of these terms and conditions, which shall remain valid and enforceable.
Navigating this Website
To navigate through this website once you have gone beyond the homepage, please use the menus at the top, left hand side and bottom of each page
You may import your own into this website by doing the following:
In Internet Explorer select tools, then Internet Options, and then accessibility. Next click on any or all of three check boxes to ignore colours, font styles or font sizes. In the same window you can change your style sheet by clicking the check box that says, 'format document using my style sheet' then simply browse to your style sheet and click ok. In Netscape select Edit, then Preferences, and then Appearance. You will then be given the choice to specify your own colours and fonts; or If you are using an alternative browser, please refer to the specific.
We have tested this website thoroughly and are always keen to improve our accessibility tools. We would like to know if you have found this website accessible or if you have had any problems. Please email email@example.com with any queries or comments.
The Old Palace